Job Summary
This role is responsible for achieving and exceeding sales targets by procuring new customers, whilst retaining and developing business opportunities with existing customers. Provide accurate and ethical customer focused advice at all times and comply with Nexus’s regulatory, company requirements and policies.
Main Duties:
• Conduct regular reviews with customers to ensure that customer is fully aware of their obligations and to identify any further needs in advance. These regular service meeting should be no less than six monthly, and should by quarterly for the first year for new customers.
• Sell products from Nexus’s panel providers, professionally & ethically, in order to achieve minimum sales targets whilst always promoting the company’s values and integrity.
• Build and maintain a profitable customer portfolio base, through regular prospecting and servicing, keeping up to date with the customers’ needs and requirements.
• Explain and document the types of services that Nexus provides and the role of the consultant using the Terms of Business document.
• Obtain current and accurate data from prospective customers in order to identify needs and propose solutions to the customer which are relevant to the customer’s situation. This must be detailed in the Confidential Financial Review.
• Present written solutions to the customer which are in line with his/her needs, affordability, time horizon and investment risk attitude, this must be evidenced in the Confidential Financial Review.
• Explain plan features and benefits, including their advantages and possible disadvantages should the customer’s circumstances change.
• Ensure that all applications are fully completed by customers and that they are accurate and meet any additional regulatory disclosure.
• Perform administrative tasks such as maintain records and handling policy renewals.
• Attend daily meetings, one to one meetings with your direct line manager, sales meetings, training meetings and other meetings that may be called from time to time from management.
• Maintain positive relations with all fellow team members and follow all Nexus policies and procedures.
• Submit activity and any other sales reports to management as and when requested.
• Any other duties or requirements as requested by management.
Job Specification
• The Authorised Consultant will be self-managing for their daily activities and will be primarily responsible for conducting regular reviews with customers to ensure that they are fully aware of their obligations and to identify any further needs in advance. They will also generate, develope and retain their own client portfolio. They will work within the parameters and guidelines as dictated by the company in order to promote Nexus Financial Services as a professional, ethical company. The Authorised Consultant is expected to adopt
the Nexus Financial Services values and work ethos.
• The position reports directly to the General Manager, but may have some day-day contact with the Sales Managers. You will also interact regularly with the Bahrain customer service and new business team and other co-workers.
Key Skill Set
• Effectively plan and organise own time and priorities
• Demonstrate drive and commitment to get tasks done (can-do attitude)
• Able to listen and question effectively with customers in order to obtain all the facts
• Consistently set standards of excellence for oneself and others
• Must demonstrate customer focus by analysing the correct the needs and requirements of the customer first when making recommendations and priorities
• Ability to develop positive relationships both inside and outside the company
• Excellent verbal and non verbal communication skills
• Able to deliver key messages, simply and clearly
• High level of numeracy and analytical skills
Preferred Attributes or Competencies
• Remain effective and positive
• Customer orientated. Empathetic
• Demonstrate a thorough understanding of Insurance, the company and its products
• Well groomed, professional and personable
• Sales skills
• Excellent Written and verbal English
Qualifications and Experience
• Experience in the Financial market within the GCC.
• Must have experience of 3 years in a relevant role.
• Must have Minimum Diploma in Regulated Financial Planning, Chartered Insurance Institute (CII) and Associate (ALMI), Life Management Institute (LOMA).
• Excellent communicator
• Confident and Self-motivated
• Able to act with a minimum of supervision
